Lion Brand Yarn Reviews

I ordered a kit including pattern instructions which due to a technical problem on the Lion Brand's website was not possible to download. I contacted them 6 times via email and they never got back to me. The main reason why I purchased that kit was because it was supposed to come with a pattern to follow which then I never received and due to the shipping costs it would not have been convenient to return. Like other people, I also wrote a negative review on this issue on their website which was never published. I will never buying from them again and I'm not recommending anyone to buying from them. So unprofessional and disappointing service.

Similar problem with them as others here. It is a shame that a company won't back their own products. I ordered a kit through them and no problem until I started crocheting with the Vel-Luxe yarn and didn't even get to row 6 when I noticed the velvet was not there... just string! No customer support at all. Ship it back at your cost when their product is defective! Seriously! I will not be doing business with them any more either. If I could give them zero stars, I would.

I ordered about $70 worth of yarn through a kit link online. It was easy to place my order and I didn't have any problems until I realized that my order hadn't moved at all since it was "shipped". I say "shipped" because the USPS tracking information I have stated that my order hasn't left Carlstadt, the city with the Lion Brand distribution center, for over two weeks. I tried contacting Lion Brand support, both by email and by phone, and I wasn't able to reach anyone, even when leaving a method for them to contact me back both ways. The worst thing about this is that their website doesn't tell you what tier shipping gets you which courier service. I paid for the mid-tier shipping, expecting at least a partially reliable service, and then found out that I got the USPS. If I would have been able to see that paying extra for supposedly better shipping got me the freaking USPS, I would have paid for the top tier just to make sure that my order would at least eventually arrive at my house. Unfortunately, there is no option to see the courier service before you pay, so I got screwed out of two weeks and a bit extra money.
Since I can't contact anyone to get a better understanding of what's going on, I feel like the only thing left to do is reverse the charge to my card and warn other people about ordering anything online through Lion Brand Yarn. If you're going to get yarn from this company, which I personally haven't had an issue with (contrary to other reviews on this site), go to a physical store to buy it. Otherwise you're going to be stuck for at least a month without a product and no way to contact someone to address the issue.

I have not received my items after over three month and they don't answer my mail about it. I think that is bad manners!